Dripl - Privacy & Cookie Policy

Privacy Policy

1. Introduction and scope

This privacy policy (“Privacy Policy”) governs the processing of your personal data as part of the provision of our products and services.

Dripl NV, with its registered office at Désiré Mellaertstraat 49, 3010, Kessel-Lo, Belgium, registered in the KBO under number 0752.752.266 (“Dripl”, “we”, “us”), acts as the data controller in connection with such processing.

Your personal data and your privacy are protected by Dripl in accordance with Belgian and European privacy regulations, including the General Data Protection Regulation (“AVG”) and national implementing legislation.

Please read this Privacy Policy very carefully. It sets out not only your rights but also how you can exercise those rights.

Dripl has appointed a Data Protection Officer, who you can contact at any time if you have any questions about your privacy and the processing of your personal data. The data protection officer can be contacted via the following e-mail address: privacy@dripl.be.

2. What personal data are processed and for what purposes?

Dripl processes the following personal data for the following purposes:

Purpose

Type of personal data

Reason for processing

Retention period

Customer administration

Invoicing data

  • Surname and first name
  • Company name
  • Address
  • Telephone/mobile phone number
  • E-mail address
  • VAT number

Delivery details

  • Surname and first name
  • Company name
  • Address

Payment details

  • Identification and bank account numbers
  • Financial transactions

Execution of the agreement (if our customer is a natural person)

Legitimate interest (if our customer is a legal person) 

Up to 10 years after purchase by the customer (considering legal limitation period for contractual claims). 

This period may be extended in the event of suspension or interruption of the limitation period.

Supplier administration

Identification data

  • Surname and first name
  • Company name
  • Address
  • Telephone/mobile phone number
  • E-mail address
  • VAT number

Payment details

  • Identification and bank account numbers
  • Financial transactions

Performance of the contract (if our supplier is a natural person)

Legitimate interest (if our supplier is a legal entity)

Up to 10 years after purchase of Dripl (in view of statutory limitation period for contractual claims).

This period can be extended in the case of suspension or interruption of the limitation period.

Marketing purposes (e.g. sending newsletters)

  • Surname and first name
  • E-mail address

Your consent

Until you unsubscribe from the newsletter and, in any event, no longer than two years after the last newsletter was sent

Handling of queries (when you contact us by e-mail or via the contact form on our website)

  • Surname and first name
  • Company name
  • E-mail address
  • Other information you provide to us

Legitimate interest

Until the ticket is processed and, in any case, not more than two years after the initial contact.

Please see our cookie policy for more information about how our website www.dripl.be uses cookies.

Dripl can only process your personal data if it has an appropriate legal basis to do so. We briefly explain the applicable legal grounds below.

  • De toepasselijke rechtsgrond voor de klanten- en leveranciersadministratie varieert:
  • If our customer/supplier is a natural person, then Dripl bases its decision on the necessity for the execution of the agreement. This is because Dripl needs this personal data in order to process your order correctly.
  • If our customer/supplier is a legal entity, Dripl relies on its legitimate interest. 

Given the nature of the personal data requested and the intended purpose, Dripl considers that the processing of this personal data does not adversely affect your fundamental rights and/or freedoms. You can always object to processing based on this legal ground by contacting our data protection officer.

  • We ask for your permission to send our newsletter.

The consent you give is always free and you have the right to withdraw it at any time. You can withdraw your consent by unsubscribing from the newsletter using the link provided in the newsletter or by contacting our data protection officer. A withdrawal of consent does not affect the processing of personal data prior to such withdrawal.

  • Dripl relies on its legitimate interest in dealing with enquiries.

Given the nature of the personal data requested and the intended purpose, Dripl considers that the processing of this personal data does not adversely affect your fundamental rights and/or freedoms. You can always object to processing based on this legal ground by contacting our data protection officer.

3. With which parties will my personal data be shared?

Your personal data may be shared with the following parties: 

Party

Processing activities

Categories of personal data

Additional information

Hubspot

CRM services,

Invoicing data, delivery and payment data of our customers, identification and contact data of their representatives, data on the use of the website, etc.

https://legal.hubspot.com/privacy-policy 

Salesforce

CRM services,

Invoicing data, delivery data and payment data of our customers

https://www.salesforce.com/company/privacy/ 

Instapage Inc. 

Lead generatie

Identification and contact details of prospects

https://instapage.com/privacy-policy 

Lusha Systems Inc.

Data Enrichment Services

Contact details of prospects

https://www.lusha.com/legal/privacy_policy/

Phantombuster Société par actions simplifiée

Data Extraction Services

Contact details of prospects

https://hub.phantombuster.com/page/terms-of-service#71-gathering-of-personal-data-by-phantombuster 

 

This list may evolve and will be updated as necessary.

Dripl will only share personal data that is relevant and necessary. We guarantee that all external parties are selected with due care.

If you are referred to another website via our website, other terms and conditions, privacy and cookie policies may apply. We therefore recommend that you read these additional terms and conditions carefully.

Dripl may also disclose your personal data to third parties (including judicial authorities) if required to do so by law or if Dripl believes in good faith that such disclosure is required to comply with a court order or to protect the rights of Dripl, its employees and/or customers. The applicable legal basis will be either the legitimate interest of Dripl or, where applicable, the need to comply with a legal obligation.

Finally, your personal data may be disclosed to third parties in the context of a partnership or corporate transaction (takeover, merger, sale of shares or assets, joint venture etc.) and to the relevant professional advisers of the parties involved (lawyers, consultants etc.). Dripl relies on its legitimate interest for this purpose.

4. Will my personal data be transferred to countries outside the EEA?

The European Economic Area (“EEA”) includes the countries of the European Union and Norway, Liechtenstein and Iceland. The AVG requires additional safeguards if Dripl transfers your personal data to countries outside the EEA.

Certain third parties on whom Dripl relies process your personal data in countries outside the EEA, including the United States. 

Such transfers will only take place in accordance with applicable law. The additional safeguards Dripl takes include entering into agreements based on the European Commission’s model clauses. 

You can always contact our data protection officer to obtain a full overview of the appropriate safeguards.

5. Hoe worden mijn persoonsgegevens beveiligd?

Dripl heeft passende technische en organisatorische maatregelen, beschermingsmaatregelen en waarborgen uitgewerkt om uw persoonsgegevens te verwerken overeenkomstig de toepasselijke Belgische en Europese regelgeving, en in het bijzonder, zonder daartoe beperkt te zijn, om uw persoonsgegevens te beschermen tegen verlies, fout gebruik of ongeoorloofde wijzigingen. 

De maatregelen omvatten onder meer:

  • Aanstelling van een verantwoordelijke voor gegevensbescherming;
  • Bewustmaking van medewerkers;
  • Beschikbaarstelling van de verzamelde persoonsgegevens op need-to-know basis; 
  • Versleutelde password manager;
  • Beheersplan voor het geval er zich incidenten voordoen;
  • Jaarlijkse evaluatie van de informatiebeveiliging door het management.

Ondanks de voormelde maatregelen van Dripl dient u er zich van bewust te zijn dat er steeds risico’s verbonden zijn aan het verzenden van persoonsgegevens over het internet. De veiligheid en bescherming van uw persoonsgegevens kan nooit volledig worden gegarandeerd.

6. Welke rechten heb ik?

If and to the extent provided for in the applicable Belgian and European regulations, you have the right

  • to confirmation as to whether or not Dripl is processing your personal data and, where appropriate, to access
  • to the personal data processed by Dripl;
  • to have any inaccurate or incomplete personal data corrected by Dripl without undue delay;
  • to have your personal data deleted by Dripl;
  • to obtain your personal data and have it transferred to another controller or processor;
  • to obtain from Dripl the restriction of the processing of your personal data, to the extent possible;
  • to receive your personal data in a structured, commonly used and machine-readable format; or
  • to oppose the processing of your personal data on the legal basis of legitimate interest and the use of your personal data for direct marketing purposes. 

You can exercise these rights by contacting the Data Protection Officer (privacy@dripl.be). 

You have the right to lodge a complaint with the competent supervisory authority if the processing of your personal data violates the applicable regulations. In Belgium, the competent authority is the Data Protection Authority (www.gegevensbeschermingsautoriteit.be, contact@apd-gba.be, rue du press 35, 1000 Brussels).

7. Amendments to the Privacy Policy

Dripl may change this Privacy Policy at any time. The date of the last amended version is at the bottom of the Privacy Policy. Any changes will be published on the website and, where appropriate, will be submitted for approval.

8. Liability

If Dripl has lawfully provided your personal data to a third party (other than a processor), Dripl will not be liable for the unlawful processing or use by that third party.

9. Applicable law and jurisdiction clause

This Privacy Policy is governed, interpreted and implemented in accordance with Belgian law, which is exclusively applicable to any possible dispute.

The Belgian courts of Leuven have exclusive jurisdiction over any dispute that may arise from the interpretation or implementation of this Privacy Policy, subject to the consumer’s right to bring a dispute before a competent court based on a mandatory provision of law.

Cookie Policy

1. The use of cookies

https://shop.dripl.be/ makes use of cookies. A cookie is a simple small file that is sent with pages of this website and/or Flash applications and stored by your browser on the hard drive of your computer, mobile phone, smart watch or tablet. The information stored therein can be sent back to our servers during a subsequent visit.

The use of cookies is very important for the proper functioning of our website, but also cookies whose effect you do not immediately see are very important. Thanks to the (anonymous) input of visitors, we can improve the use of the website and make it more user-friendly.

2. Consent for the use of cookies

Your consent is required for the use of certain cookies. We do this by means of a so-called cookie banner.

3. Types of cookies and their purposes

We use the following types of cookies:

– Functional cookies: These allow the website to function better and be more user-friendly for the visitor. For example, we save your login details or what you put in your shopping basket.
– Anonymous analytical cookies: These ensure that every time you visit a website an anonymous cookie is generated. These cookies know whether you have visited the site before or not. Only on the first visit, a cookie is generated, on subsequent visits, the already existing cookie is used. This cookie is used only for statistical purposes. The following data can be collected with it:

  • the number of unique visitors
  • how often users visit the site
  • which pages users view
  • how long users view a particular page
  • at which page visitors leave the site

– Analytical cookies: these ensure that every time you visit a website a cookie is generated. These cookies know whether you have visited the site before or not. Only on the first visit a cookie is generated, on subsequent visits the existing cookie is used. This cookie is used only for statistical purposes. The following data can be collected with it, such as:

  • which pages you have viewed
  • how long you stayed on a certain page
  • which page you left the site at

– Own tracking cookies: These allow us to know that you have visited other websites from our network in addition to our website. The profile built up in this way is not linked to your name, address, email address and so on, but is only used to tailor advertisements to your profile so that they are as relevant to you as possible. We ask your permission for these cookies. Without your permission, these cookies will not be placed.

– Third-party tracking cookies: these track which pages you visit on the internet in order to build your personal profile. This profile is not linked to your name, address, e-mail address and such like known to us, but is only used to tailor advertisements to your profile so that they are as relevant as possible to you. We ask your permission for these cookies. Without your permission, these cookies will not be placed.

– Social media-related cookies: these register which articles and pages you share via their social media sharing buttons, such as Facebook and LinkedIn. They may also contain tracking cookies that follow your surfing behaviour on the web.

– Site improvement cookies: these allow us to test different versions of a webpage to see which one is best visited.

4. Your rights in relation to your data

You have the right to access, correct, limit and delete personal data. In addition, you have the right to object to the processing of personal data and the right to data portability. You can exercise these rights by sending us an e-mail via info@dripl.be. To prevent misuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, we ask you to send a copy of the cookie in question. You can find this in the settings of your browser.

5. Your rights in relation to your data

You can easily block and delete cookies yourself at any time using your internet browser. You can also set your internet browser in such a way that you receive a message when a cookie is placed. You can also indicate that certain cookies should not be placed. For this option, please consult the help function of your browser. Deleting cookies in your browser can have consequences for the pleasant use of this website.

Some tracking cookies are placed by third parties who show you advertisements via our website, among other things. You can delete these cookies centrally via youronlinechoices.com.

Please note that if you do not want cookies, we can no longer guarantee that our Website will work properly. Some functions of the site may be lost or you may not be able to visit the website at all. In addition, refusing cookies does not mean that you will not see any advertisements. It’s just that the advertisements will no longer be tailored to your interests and may therefore be repeated more often.

How you can adjust your settings varies from one browser to another. If necessary, consult the help function of your browser, or click on one of the links below to go directly to the manual of your browser.

6. New developments and unforeseen cookies

The texts of our website may be changed at any time due to ongoing developments. This also applies to our cookie statement. Please check this statement regularly to be aware of any changes.

In blog articles, use may be made of content hosted on other sites and accessible on https://shop.dripl.be/ by means of certain codes (embedded content). Think for example of YouTube videos. These codes often make use of cookies. However, we have no control over what these third parties do with their cookies.

It is also possible that cookies are placed through our websites by others, of which we ourselves are not always aware. Have you come across unforeseen cookies on our website that you cannot find in our overview? Please let us know at info@dripl.be. You can also contact the third party directly and ask them what cookies they have placed, the reason for doing so, the cookie’s life span, and how they have guaranteed your privacy.

7. Concluding remarks

We will have to amend these statements from time to time, for example when we update our website or change the rules on cookies. You can consult this webpage for the latest version.

If you have any questions and/or remarks, please contact info@dripl.be.

Last update: 25/05/2022